Volkswagen T-Roc Forum banner

1.5 EVO - 1st gear kangaroo

1M views 3K replies 222 participants last post by  VWMan 
#1 ·
As a foreword I'm going to say I love my TROC, it's one of the best driving cars i've ever had. However is it just me or do other 1.5 EVO drivers find the TROC can kangaroo a bit in 1st gear if you don't time the clutch and accelerator perfectly?

Never had this problem with any other car and I drive a lot of different cars. Any suggestions would be welcomed.
 
  • Like
Reactions: Jwce
#1,377 ·
twist said:
I'm in a DSG though and as far as I'm aware, there isn't really a way of overcoming the roo with an auto since we don't control how and when either clutch engages.

I think I'm going to persevere for now because if my problem can be fixed, I really want to keep the car as it's otherwise brilliant. I do understand that for others this has been a long ordeal with VW dragging their heels but from the latest chatter on Skoda forums, it seems the latest software fix has been successful. I can only assume this fix will be released for each other VAG brand in due time.

I will see what VW say anyway and also see how the car performs once the weather gets colder.

Does anyone know if VW have agreed to build a new car and swap it for the faulty one? Or is your only ultimate option to reject?
twist said:
I know I have this option but it's not as simple or convenient as that for some of us. Also I really want to leave rejection as my last resort because I really enjoy the car once it's warmed up and the issue disappears.
Your rationale is perfectly understandable twist: you are right to go with the course that suits you.

As for the new build replacement idea, best thing is to check with your Dealer. But is there a guarantee that the new build won't come with the same problem? At the moment, it could be a long build wait for another dud even if they agree to a new replacement :|

There has been excitement before on the Skoda forums but I sincerely hope this whole saga is put to bed asap.
 
#1,378 ·
twist said:
T Roo said:
twist said:
So my car went in for diagnosis today with the local dealership. A technician came out and drove the car with me in the passenger seat and could not reproduce the issue. I explained that it needs to be from a cold start. In fairness, they really were trying to help and told me there was another customer in the exact same situation.

They also said there is no software update yet, they're still waiting.

They say they've sent all the details to VW for advice. They said once they receive a response from VW, we will book the car to stay overnight and they'll test again and hopefully experience it.
The trouble is we've all become quite adept at compensating for the roo and this might apply unconsciously, or consciously, to a tech.

Get into a car without the problem and you probably still slip the clutch i.e. the coping strategy you have learnt since owning a T-Roc and that's a nasty habit that will have to be 'unlearnt'.

No software update is going to fix it imho :|
I'm in a DSG though and as far as I'm aware, there isn't really a way of overcoming the roo with an auto since we don't control how and when either clutch engages.

I think I'm going to persevere for now because if my problem can be fixed, I really want to keep the car as it's otherwise brilliant. I do understand that for others this has been a long ordeal with VW dragging their heels but from the latest chatter on Skoda forums, it seems the latest software fix has been successful. I can only assume this fix will be released for each other VAG brand in due time.

I will see what VW say anyway and also see how the car performs once the weather gets colder.

Does anyone know if VW have agreed to build a new car and swap it for the faulty one? Or is your only ultimate option to reject?
Hi twist,

Your question allows me the opportunity to pass on my latest and final news to the forum on my personal Rooing issue.

It is with great sadness, but also some relief that I will no longer be a legitimate contributor to this group. :cry:

Yesterday I reached a final agreement and settlement with VW UK and my local dealer on rejecting my beloved T-Roc. Basically I was given two options by VW Executive office and the dealer.

Option 1: Rejecting the car - The dealer identified an identical car coming off the production line in late September - Delivery in mid- October. I could have that one. However, I would have to pay the additional price rise incurred since my original order in January 2018! Plus a usage charge of approximately £2500 which is worked out on the mileage I have done on the car. All in all forking out another £3000+ to get the car a like for like car.

Option 2: Full refund of money paid for the car less usage charge of £950.

No other deals on the table.

I have opted for Option 2: I have had enough. 12 months waiting for delivery and 6 months of kangarooing down the road every morning! If I did opt for a new car, I would be forever looking out for the dreaded Roc to take effect. Every surge or bump felt would remind me of the problems. Sorry guys.... can't do it anymore.

Anyway, I have this morning placed an order for a new Mercedes GLC. Lots of toys and gadgets and drives like a dream... A hell of lot more "Wonga" than I wanted to pay originally but a got a really good deal. The car is sitting in a compound and will be delivered next week!. Now that's the way to buy a car!

Best of luck to everyone who owns or is about to own the fabulous T-Roc. It is with some disappointment that I leave you all, but I guess some things are meant to be.

All the best

ianchelt

T-Roc 1.5Tsi SE DSG White/Black - SatNav and digital display thingy.
 
#1,382 ·
Musicegbdf said:
Good luck Ian ,
Bit weird the difference in Usage Charge .
Hope things go better with the Merc .
Assume it is based on him keeping the car until the new one arrives. I too was offered this option but declined as I was paranoid I'd have an accident and then couldn't complete the Rejection..

I think it's fairly standard from them to offer to "bump you up" the waiting list too..

Good luck Ian.
 
#1,383 ·
Why do you have to pay usage charge for a faulty car you are returning?
 
#1,384 ·
Tigermad said:
Why do you have to pay usage charge for a faulty car you are returning?
Because you've had the use of it .. if its bad enough not to drive, then you return it early and pay no fee or get a loan vehicle whilst they process the Rejection. If it's "a bit rubbish" - then you have access to a car and that doesn't come for free...

It's just how the process works - there is significant legal precedence here - and it's usually on a per mile basis. In essence the car depreciates at a faster rate, so it's not really a bad deal..

Other manufacturers have offset this with "goodwill" and "loss of pleasure" etc too - so levelling out the "usage fees" - but it seems VW are less keen to give here..which is odd but not entirely surprising given their attitude to date..

Niche
 
#1,385 ·
Tigermad said:
I wish we had a survey of how many happy 1.5 owners there are.
We do have a survey. It is aimed at trying to assess the extent of the Kangaroo problem, so it is open to all forum members and we have tried to encourage everyone to complete the survey, regardless of whether or not they have a Roo.

Sadly we have had only 40 responses, about 2/3 by Roo owners, which is not surprising. However, the very low number of responses for a forum with many more members is very disappointing.

I'm not sure if the survey will still be running by the time you get your car, as there seems little point without a substantial increase in the number of responses. You can fins details on accessing the survey and the latest results here ... https://www.trocforums.co.uk/viewtopic.php?f=8&t=1050
 
#1,386 ·
Well done Ian ,it is a big decision to reject especially when all you want is the car to run properly,but as vw can't or won't admit that they have an elephant in the room (or kangaroo in this case)what else can folk do! I hope you enjoy your new merc you will feel a huge sense of relief as I did when you drive your new car and it doesn't skip down the drive or die in second gear ,you will then realise you made the correct decision to drop the ROO if more people follow your example maybe vw would take it more seriously ,but after18 months plus I doubt it,good luck with the car Ian you and other people who reject Trocs deserve it !
 
#1,387 ·
Ramy said:
Well done Ian ,it is a big decision to reject especially when all you want is the car to run properly,but as vw can't or won't admit that they have an elephant in the room (or kangaroo in this case)what else can folk do! I hope you enjoy your new merc you will feel a huge sense of relief as I did when you drive your new car and it doesn't skip down the drive or die in second gear ,you will then realise you made the correct decision to drop the ROO if more people follow your example maybe vw would take it more seriously ,but after18 months plus I doubt it,good luck with the car Ian you and other people who reject Trocs deserve it !
I'd echo that Ramy. As I drove the replacement off the forecourt I realised how it was supposed to have been.. I too loved the T-Roc in all other ways - but the main one mattered to me the most - how it drove and whether I felt safe in it - which was never the case in mine in low gears at junctions etc.
 
#1,388 ·
I would love to complete the survey but unfortunately my car seems to fall outside the survey parameters.

It's classed as a 2019 model but was delivered 23/11/2018.

I have the kangaroo problem and wonder if there are others who have the problem with a car that was delivered in 2018.
 
#1,389 ·
What a decision, well done. I bottled out of the 1.5 and bought a 2.0 diesel and do not regret the decision.
Just remember that the stick for the wipers on VW is the gearshift on the Merc and don't push the end button whilst running as it does make a terrible noise. Out of habit I still put the wipers on trying to shift into reverse or wash the screen to go to "Drive"when in the T Roc. ;)
Enjoy your new choice.
 
#1,390 ·
Lymmbo said:
I would love to complete the survey but unfortunately my car seems to fall outside the survey parameters.

It's classed as a 2019 model but was delivered 23/11/2018.

I have the kangaroo problem and wonder if there are others who have the problem with a car that was delivered in 2018.
What makes you think it is outside the survey parameters ?

Have you tried to complete the survey ? Please provide details if you encountered a problem.
 
#1,391 ·
Thanks to all who have responded to my thread about reluctantly rejecting my beloved T-Roc... Your good wishes appreciated..

As an aside, I have in my garage a set of Brand New Unused pair of VW supplied (Thule) Roof Bars. Got them from my local VW Dealer at a cost of £180. So they fit and are the proper original equipment.

If anyone is interested in taking them off my hands at a much reduced price, then please send me a Private Message. There is a cracking deal to be had ;)

Cheers

ps. I live in Gloucestershire but happy to post if necessary.
 
#1,393 ·
The 10th of july my t-roc was updated to solve the kangaroo problem.
Although i experienced the problem only in first gear when driving away with a cold engine the update is definitely an improvement. Not only the kangaroo problem seems to be gone, the car is faster and smoother in 1st and 2nd gear.

Also sometimes i experience when turning around a corner at slow speed in 2nd gear i could hit the throttle full but the nothing happens for a few seconds, this problem also seems to be gone now.

Although i only have the new software for less than a week i've driven 1000km+ since then. Let's hope the problem is definitely gone.
 
#1,394 ·
Sanchez999 said:
The 10th of june my t-roc was updated to solve the kangaroo problem.
Although i experienced the problem only in first gear when driving away with a cold engine the update is definitely an improvement. Not only the kangaroo problem seems to be gone, the car is faster and smoother in 1st and 2nd gear.

Also sometimes i experience when turning around a corner at slow speed in 2nd gear i could hit the throttle full but the nothing happens for a few seconds, this problem also seems to be gone now.

Although i only have the new software for less than a week i've driven 1000km+ since then. Let's hope the problem is definitely gone.
Thank for the update. Do you mean you had the update 10th July?
 
#1,395 ·
Tigermad said:
Sanchez999 said:
The 10th of june my t-roc was updated to solve the kangaroo problem.
Although i experienced the problem only in first gear when driving away with a cold engine the update is definitely an improvement. Not only the kangaroo problem seems to be gone, the car is faster and smoother in 1st and 2nd gear.

Also sometimes i experience when turning around a corner at slow speed in 2nd gear i could hit the throttle full but the nothing happens for a few seconds, this problem also seems to be gone now.

Although i only have the new software for less than a week i've driven 1000km+ since then. Let's hope the problem is definitely gone.
Thank for the update. Do you mean you had the update 10th July?
Yes sorry for that, I mean the 10th of july
 
#1,396 ·
Sanchez999 said:
The 10th of july my t-roc was updated to solve the kangaroo problem.
Although i experienced the problem only in first gear when driving away with a cold engine the update is definitely an improvement. Not only the kangaroo problem seems to be gone, the car is faster and smoother in 1st and 2nd gear.

Also sometimes i experience when turning around a corner at slow speed in 2nd gear i could hit the throttle full but the nothing happens for a few seconds, this problem also seems to be gone now.

Although i only have the new software for less than a week i've driven 1000km+ since then. Let's hope the problem is definitely gone.
Did they tell you when the update was released? The dealer handling my car says there is no update yet.
 
#1,398 ·
#1,399 ·
TROC-ZG1909TT said:
T Roo said:
No end in sight for Volkswagen 1.5 TSI engine problems

The latest update on the Honest John website. Not good I'm afraid.

https://www.honestjohn.co.uk/news/new-cars/2019-07/no-end-in-sight-for-volkswagen-15-tsi-engine-problems/
And yet many of you will despite that order same engine hoping for the best. Wonder why? Just go for 2.0 tsi and enjoy the ride.
Unfortunately we cant afford the 2.0 or the lack of MPG with that model. Its £5,000 more!
 
#1,400 ·
Tigermad said:
TROC-ZG1909TT said:
T Roo said:
No end in sight for Volkswagen 1.5 TSI engine problems

The latest update on the Honest John website. Not good I'm afraid.

https://www.honestjohn.co.uk/news/new-cars/2019-07/no-end-in-sight-for-volkswagen-15-tsi-engine-problems/
And yet many of you will despite that order same engine hoping for the best. Wonder why? Just go for 2.0 tsi and enjoy the ride.
Unfortunately we cant afford the 2.0 or the lack of MPG with that model. Its £5,000 more!
Exactly. Some of these "perpetual lease" people don't seem to understand that not everyone leases and £5,000 to us is a lot of money to put down on top of our original outlay.

I'd have loved the 2L 4M but I was already pushing my budget with the one I went for.
 
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top