[Greetings]

So I'm one of those that had a full size spare wheel instead of a spacesaver. Dealer kept putting off my request to change it and eventually refused point blank. I then contacted VWUK and within 24 hrs they responded and agreed to replace it. Eventually had it replaced today. However, despite me confirming that the polystyrene housing would also need replacing, when I picked the car up they had put the original housing back on top of the spaces aver wheel! Hey ho, still no dropped boot floor just yet! Anyway, the point is if anyone still wants to change to a spacesaver just contact VWUK.

 

[Greetings]

Hi Barri,
Sorry about the late reply.
I went on the VWUK website and had a Web chat with an adviser. After explaining that I was unhappy that I was being penalised for something that wasn't my fault he said he would pass my complaint on and I would receive a phone call within 24 hrs which I duly did.
The woman that called me said VWUK were aware there was an issue with some SEL cars having a full size spare instead of spacesaver and would arrange with my dealer for it to be changed.
Best of luck in getting yours replaced!