[lalptopus]

What a saga! I heard back from my dealership this afternoon and they said they were still following up with Volkswagen UK about it.. I imagine they're having to answer a lot of questions about this at the moment!

Just one thing to add - especially following Mikeb54's helpful post... it's not just the polystyrene that stops the floor from lowering in my SEL, it's also the wheel itself. I took out the polystyrene and then put the wheel back in, but the wheel was still in the way so couldn't lower the floor even then. In order to make it work, they'd have to swap both the wheel AND the polystyrene housing.

On the 445L thing... I can't see how else there would be a difference between a 4Motion and non-4Motion model. Ie the 4WD drive doesn't take up any space above the boot floor when it's in its highest setting, so the only explanation for there being a difference in capacity between the two models is that the floor in a non-4Motion should be lower than in a 4Motion.

 

[lalptopus]

That is the key point - it should only be the 4Motion cars that do not have the variable boot floor. The T-Roc brochure and the Model Dimensions document (both available now on the VW UK website) say that the boot capacity is only different for 4Motion models.

So in my view given that (a) the brochures promise boot capacity of 445L on non-4Motion models (which can't be achieved if you do not have ability to lower the floor); and (b) the configurator says that it comes with a space saver wheel - the SEL boot floor (for non-4Motion models) should definitely be adjustable!

Mikeb54 - let us know how you get on!

 

[lalptopus]

Ok my dealership is saying that all SELs are now being built without the opportunity to drop the boot floor and therefore they won't change/retrofit anything to my SEL that would make it possible to adjust the floor.

From reading a couple of comments above, it sounds like others are having a lot more success with getting VW to agree to swap the spare wheel (and jack housing) on their SEL so that they can lower the floor. If there is anyone that has managed to get them to agree - I'd be very interested to hear from you!

 

[lalptopus]

Here's my car. 1.5 TSi Design model, with the subwoofer for the beats sound system. Spacesaver spare came as standard, so I have the option of selecting the high or low boot floor as needed.

Thanks - now I see what the problem is with mine! Whole bunch of polystyrene that holds the tools round the back the wheel, and the wheel is too "tall" itself. Will let you know how I get on with the dealer!

 

[lalptopus]

Picked up our new (front wheel drive) SEL today - and have the exact same problem... the boot floor is definitely not height adjustable!

Have just had a look through all the VW online literature on the T-Roc but can't find anything on the VW website that says that the T-Roc has an adjustable boot floor, but instead I can only find references to space saver spare wheels (without the fact that this means the floor is adjustable).

Did anyone else manage to find anything that they used to make a case to their dealers that their boot floor should be height adjustable?

Just a bit worried that if I try to complain they might just say that none of the brochures don't say that the floor is adjustable and therefore they refuse to retroactively fit it!

Any links (or other advice) gratefully received!