[Mikeb54]

I decided to review the current documentation for the T-ROC SEL again as I am collecting my new car on Sunday. Seems there's some misinformation by VW:

1. The VW Configurator states the SEL comes with a Space Saver steel spare wheel as STANDARD. I did this twice to be sure.

2. In the current Brochure there is NO mention of Full Size spare wheel OR Adjustable Boot Floor on ANY model

3. In current Price List (6.2.2018) it states the S Model comes with Steel Space Saver wheel as Standard. Under SEL Additional Items of Standard Equipment for the SEL there is NO mention of Spare wheel in Space Saver or Full Size, implying it is the same as the S Model.

4. It does however mention a steel space saver wheel under the DESIGN model

5. No mention of Variable Boot floor in either literature

6. No mention of FULL SIZE spare wheel in either documentation

So, this suggests confusing and misleading information from VW. My salesman said it comes with adjustable floor. Question is does this affect the published boot capacity of 445 litres if the floor cannot be lowered ?????

Am going to see salesman tomorrow as he emailed to say 'The SEL comes with a fixed level floor as per the brochure and full size spare wheel. You can utilise the space under the boot floor for storage but the exact specifications are as per the brochure and price list. The only T-Roc model available with a variable floor is the Design specification that comes with a space saver wheel.'

Well, not sure about that. Am visiting dealership to discuss tomorrow. Wish me luck.

 

[Mikeb54]

Ok, I went to discuss with my local VW salesman. He was very empathetic with the situation and we looked at a SEL in the showroom (Which wasn't there when I started looking). It has what 'looks' like a Full size spare with the black polystyrene packing which does not allow the boot floor to be dropped. After some discussion with a technical post-sales manager and reviewing between the Design and SEL in the showroom it appears there are two types of space saver wheel. One is a 'Space and weight Saver' and the other is the 'Steel Space Saver'. No such thing as a Full Size spare wheel. The former is found in the Design because it has 17" alloys as standard and therefore we are presuming can cope with a temporary thin space saver wheel. However, as the SEL comes with 18" alloys it requires the steel space saver wheel which is larger. This in turn inhibits the boot floor from being lowered due to the polystyrene housing. All this I have asked to be clarified with VW by the dealer and await a response as I seem to know more about the cars than the salesmen ;-(

The salesman also suggested the black polystyrene 'housing' could be 'modified' left and right where the boot floor sits which should allow the floor to then be lowered. I have not accepted this until VW come back with their response. So, I have asked the dealer to:

1. Find out from VW if the Steel space saver wheel can be replaced with the space and weight saver on the SEL without any technical problems. None of this is documented in VW literature or the online configurator although it does actually mention the two different types of space saver in the Price List without explaining their physical differences.

2. Clarify with VW if modifying the spare wheel housing has any negative issues.

3. Clarify whether the Steel Space Saver reduces the published minimum boot capacity of 445l due to a fixed boot floor. If it does then by how much. If it's then less than my A3 then you will feel the earth rumble as I explode in the dealers face!!! :evil:

The saga continues. I will collect my T-ROC SEL on Sunday and will most likely have to wait a few more days for a decision. Phew!!

 

[Mikeb54]

Well that does confuse me. The SEL I was shown in the showroom the other day had the whole boot area filled with the black polystyrene with the wheel in the middle. Your one shows only a small section of polystyrene. I wish I had taken a photo at the time to compare with yours. It looks like you have the space saver rather than steel space saver I may show this to the salesman on Sunday when I collect. This saga is set to run longer than West Wing !!!

Hi, not sure if this helps or will confuse the issue further, I collected my SEL two wheel drive manual car this evening and the boot floor is adjustable to the lower position. I have standard 18 inch wheels, here's a photo of my spare wheel.

 

[Mikeb54]

Ok, I went to discuss with my local VW salesman. He was very empathetic with the situation and we looked at a SEL in the showroom (Which wasn't there when I started looking). It has what 'looks' like a Full size spare with the black polystyrene packing which does not allow the boot floor to be dropped. After some discussion with a technical post-sales manager and reviewing between the Design and SEL in the showroom it appears there are two types of space saver wheel. One is a 'Space and weight Saver' and the other is the 'Steel Space Saver'. No such thing as a Full Size spare wheel. The former is found in the Design because it has 17" alloys as standard and therefore we are presuming can cope with a temporary thin space saver wheel. However, as the SEL comes with 18" alloys it requires the steel space saver wheel which is larger. This in turn inhibits the boot floor from being lowered due to the polystyrene housing. All this I have asked to be clarified with VW by the dealer..

The salesman also suggested the black polystyrene 'housing' could be 'modified' left and right where the boot floor sits which should allow the floor to then be lowered. I have not accepted this until VW come back with their response. So, I have asked the dealer to:

1. Find out from VW if the Steel space saver wheel can be replaced with the space and weight saver on the SEL without any technical problems. None of this is documented in VW literature or the online configurator although it does actually mention the two different types of space saver in the Price List without explaining their physical differences.

2. Clarify with VW if modifying the spare wheel housing has any negative issues.

3. Clarify whether the Steel Space Saver reduces the published minimum boot capacity of 445l due to a fixed boot floor. If it does then by how much. If it's then less than my A3 then you will feel the earth rumble as I explode in the dealers face!!! :evil:

The saga continues. I will collect my T-ROC SEL on Sunday and will most likely have to wait a few more days for a decision. Phew!!

 

[Mikeb54]

Hi. Are you certain the spare wheel that was in your boot was a full size wheel? I have discovered that there are at least two types of spare - space saver and steel space saver. And how did you convince VW that their boot capacity would not reach 445l minimum with the larger wheel? did you measure it? I'm collecting my new SEL on Sunday and have requested the salesman contact VW UK to discuss these very things and hopefully fix mine if it turns out to be the larger wheel. The showroom SEL had a larger wheel and large piece of polystyrene surrounding the complete spare which prevented the boot floor from lowering. Would welcome any ammunition to fight the oncoming battle..