Volkswagen T-Roc Forum banner
Status
Not open for further replies.
1 - 13 of 13 Posts

·
Administrator
Joined
·
15 Posts
Discussion Starter · #1 ·
We are excited to announce that we are live on our new forum platform!

It’s been a long time coming. Let’s face it. Sometimes older forum technology lags behind other parts of the internet. Although seeing the same format for a long time is comforting, the member experience shouldn’t include dealing with outdated, unsafe, slow software.

The transition to a new platform will never be 100% smooth but the days of dealing with out of date forum software are over. We have teams dedicated to building a world-class community for you. The development has been steady with regular software releases since May 2019. Asking members for feedback and coming up with ideas for improvement is what we want.

Speed and Reliability Are Key
No one should have to wait for information. This site has been built to be much faster and more reliable, period.

New Homepage Experience
Our algorithm will serve a personal customized feed based on your prior engagement with content on the site. If you’ve liked and or commented, or are following certain topics that are of interest to you, similar content will appear at the top of the homepage.

Search
We have introduced new search algorithms, powered by an industry-leading AI platform, to help you find information faster. We plan to roll out new features to continue improving search, and to power many additional areas of the forum.

Due to the volume of content, our search platform may take some time to complete indexing over the first few days after migrating. During this process, you may see a limited number of posts until indexing has been completed. We appreciate your patience.

Finding Your Way Around
We have made the design clean and simple to use. Near the upper right-hand corner of the community, you will see navigation icons.

The first icon is for what’s new on the site.

Clicking on it, by default, will take you to new unread posts. On that page, you can click on additional tabs as well, such as Popular, if you prefer to view active topics.

Clicking the list icon next to “NEW” will bring you to the full forum listing.

Clicking your avatar will give you a drop-down menu for all things related to your account.

You can also navigate more by clicking the 3 vertical dots.

Dark Mode
We have introduced Dark Mode. One of our favorite features allows you to access the site with a power-saving, and easier on the eyes dark mode. You can access it in the drop-down menu under the 3 vertical dots.

Save Bookmarks
Now you can save your favorite discussion threads and posts! Bookmarks are a handy way to remember and easily find great content or stuff you want to read later.

We also wanted to make it easier for new users to understand the lingo of forums. We have cleaned up various language to more commonly recognized phrases including:
  • Following - Thread subscriptions, and Watched are now known as Following
  • Conversations - Private Messages or PMs are now conversations and can be accessed from the user avatar drop-down in the main navigation
  • Showcase - Showcase is designed for users to "showcase" items/projects through the use of uploaded images, text descriptions and custom content categories. It’s a way to visually and textually provide detailed information on the content you wish to share. The showcase would be similar to a catalog, whereas the gallery would be like a photo album. It can be accessed from the drop-down menu with the 3 dots.
Take a tour and look around! Check out the Help section for some quick FAQs about the new platform.

Please keep all feedback, questions, concerns, requests for help, etc. regarding the new platform right here in this Feedback thread. This will help us make sure not to miss a request for help and also let us pass along your thoughts to our Product team. The Admins and I will be here to help along the way taking note of your comments.

- Community Management Team
 

·
Administrator
Joined
·
15 Posts
Discussion Starter · #2 ·
I will be here during your transition to the new platform, to help with any questions, help with navigation or how to do things, and to listen to your feedback so please don't hesitate to holler at me. I want to help. You can also check out our FAQs.

I do want to take a moment to introduce myself. My name is Cricket. When I was born, my father told his friends I was the ugliest baby he had ever seen, and that I sounded just like a cricket (I was born with the hiccups.) so yes, I have been Cricket for 59 years now. I live just outside of San Antonio, Texas. I spend most of my free time out in nature and exploring the back roads. During late autumn when it starts to finally cool down, I disappear from the world for a bit for camping trips and hiking.

Please don't be afraid to explore and test out things to see how they work on the site. :)

Although you can certainly use the "insert image" icon to upload an image to your post, you can also just drag and drop it to the text editor or even copy/paste it into there!

You can easily share videos just by adding the URL directly into the text editor!


Gif links from sites like giphy.com will display automatically just by adding the gif URL directly in the text editor. Try it!


I am a huge fan of the dark mode for the community. What is your favorite feature?

The new forum software is still a work in progress.

We will be seeing regular updates which are largely fueled by community feedback. While that doesn't mean we can action every request, it does mean we will be actively listening to the feedback and sharing it with the developers. We do ask that you keep any questions, thoughts or feedback about the new forum software here in the Community Feedback thread to help us keep all the information together so we don't miss anything.

There is still some work going on behind the scene so you may notice some changes as we work.
  • It can take 24-48 hours for the site to finish indexing so it may take a bit for search results to return proper results, including showing all your threads/posts under your profile.
  • We will continue to clean up the order of the sections on the full forum listings page so you might see some stuff move around.
  • We are reviewing permissions and special permission sections so let us know if you notice any issues so we can look into them.
I have worked with our community support team for 6 years. I have worked with forums for closer to two decades. I won't always know the answers to your questions, but I can find someone who does, as needed. ;)

- Cricket
 

·
Registered
Joined
·
1,668 Posts
How does everyone feel about the new forum software? At first I thought it looked nice and was a bit more modern but having used it for a week or so now, I’m finding it hasn’t really fixed any of the issues with the old software but has made it harder to find what’s new and what isn’t.

For my account, the “threads below this message haven’t been updated since your last visit” thing is broken (see attachment: clearly that thread has been updated since my last visit).

Also the “last unread comment” button for each thread is actually worse than on the previous software. In fact I think this one just jumps to the last comment of the thread, regardless of what you’ve seen or not.

Oh but we have likes again 😑

Wonder if “cricket” will show up to comment. Appropriate nickname because it was “crickets” on the last post with regard to the questions we had all asked and then he locked the thread.

Rectangle Font Screenshot Technology Electronic device
 

·
Registered
Joined
·
1,668 Posts
Odd that people are messaging me saying they can’t seem to comment on the thread…
 

·
Registered
Joined
·
131 Posts
I’m struggling a bit with the new format and there does seem to be less activity since the change over so maybe I’m not alone.
Obviously I’ll stick with it and eventually it’ll be second nature to use, just in time for another update probably.
 

·
Registered
Joined
·
2,316 Posts
This seems to be change just for the sake of it.

I honestly can't detect any improvement and even though I've figured out how to do most things now, it is generally more complex and harder to do what you want.

Anyone considering upgrading to Premium ? (n)
 

·
Registered
Joined
·
466 Posts
How does everyone feel about the new forum software? At first I thought it looked nice and was a bit more modern but having used it for a week or so now, I’m finding it hasn’t really fixed any of the issues with the old software but has made it harder to find what’s new and what isn’t.

For my account, the “threads below this message haven’t been updated since your last visit” thing is broken (see attachment: clearly that thread has been updated since my last visit).

Also the “last unread comment” button for each thread is actually worse than on the previous software. In fact I think this one just jumps to the last comment of the thread, regardless of what you’ve seen or not.

Oh but we have likes again 😑

Wonder if “cricket” will show up to comment. Appropriate nickname because it was “crickets” on the last post with regard to the questions we had all asked and then he locked the thread.

View attachment 3854
It now appears I can comment on this post, I think I didn't scroll far enough down originally because there's that much crap between the end of your post and the reply tab 🤷‍♂️😂

I'm not grasping the new format at the moment, I seem to have problems finding the most recent posts & replies.
The new tab & what's new tab don't seem to list the most recent posts/comments 🤔
Also missing my animated avatar now but I like that I now have unlimited time to edit my previous posts/comments 👌
 

·
Registered
Joined
·
393 Posts
I don't like the new change at all.I have also noticed how quiet it has gone.I am getting more info and enjoying a couple of T-roc groups on Facebook,so i think i shall be deleting my account on here soon,:(
 

·
Registered
Joined
·
197 Posts
I find this new version harder to use. There was nothing wrong with the old version.
 

·
Registered
Joined
·
131 Posts
It doesn’t help when our posts get moved to a different topic either.
This has never happened before.
 
  • Like
Reactions: twist

·
Administrator
Joined
·
15 Posts
Discussion Starter · #13 ·

The site will be transitioning from the dedicated support team (who works primarily with helping members transition to the new platform) over to our regular tech support team. Although this means it may take us a bit longer to respond to your questions, we will continue to be here for you and the community.

- Community Management Team
 
1 - 13 of 13 Posts
Status
Not open for further replies.
Top