I don’t often need to use the Sat Nav to find my way around, but two recent experiences have left me wondering if other T-Roc owners have had similar issues.
1. On a trip down to Glasgow Airport (which I know my way to), I wanted to stop off at the M&S foodhall in Dumbarton. I’d only been there a couple of times previously and I wasn’t sure how to find it. So I tried typing M&S Dumbarton into the Sat Nav. It offered me branches at Milngavie and Paisley. I tried again and noticed the Foodhall category appear after I'd typed M&S. I selected that but still no joy. Thinking the store might have closed in the 6 years since I’d last been there, I stopped the car on the outskirts of Dumbarton and used my phone to search for it. Sure enough, M&S Simply Food, Dumbarton came up straight away. So then I tried entering M&S Simply Food on the Sat Nav. No joy. Finally, I took the postcode from my phone search, entered that and the car knew where to go.
2. Planning a trip to a hospital in Glasgow, I first searched for it by name on the VW app on my phone. No joy. Then I tried the name of the estate where it’s located, zoomed in on the map and the hospital name appeared. I tapped on that and was able to send the location to the car. I went out to the car, switched on the ignition and a notification of the received destination appeared, including the name of the hospital. Options to enter a name or view the location/route were offered. I initially chose the enter name option but then thought why bother, as I’d already seen the name displayed. So I tapped the back button instead. I then couldn’t find the received destination anywhere: apparently it had been discarded. So then I tried a new search using the Sat Nav. Neither the hospital name, the estate name nor the postcode was recognised. So I went back indoors and used my phone to send the destination again. After that, I managed to save it as a favourite in the car.
I have to say that the route guidance worked perfectly in both instances. It was setting up the destinations in the first place that was less than user-friendly. To have to use a phone or other device as part of the process - which one can’t do whilst driving - shouldn’t have been necessary. It seems to me that the Sat Nav’s index of place names is somewhat lacking. One wonders if there’s any point purchasing the Voice Control option...
1. On a trip down to Glasgow Airport (which I know my way to), I wanted to stop off at the M&S foodhall in Dumbarton. I’d only been there a couple of times previously and I wasn’t sure how to find it. So I tried typing M&S Dumbarton into the Sat Nav. It offered me branches at Milngavie and Paisley. I tried again and noticed the Foodhall category appear after I'd typed M&S. I selected that but still no joy. Thinking the store might have closed in the 6 years since I’d last been there, I stopped the car on the outskirts of Dumbarton and used my phone to search for it. Sure enough, M&S Simply Food, Dumbarton came up straight away. So then I tried entering M&S Simply Food on the Sat Nav. No joy. Finally, I took the postcode from my phone search, entered that and the car knew where to go.
2. Planning a trip to a hospital in Glasgow, I first searched for it by name on the VW app on my phone. No joy. Then I tried the name of the estate where it’s located, zoomed in on the map and the hospital name appeared. I tapped on that and was able to send the location to the car. I went out to the car, switched on the ignition and a notification of the received destination appeared, including the name of the hospital. Options to enter a name or view the location/route were offered. I initially chose the enter name option but then thought why bother, as I’d already seen the name displayed. So I tapped the back button instead. I then couldn’t find the received destination anywhere: apparently it had been discarded. So then I tried a new search using the Sat Nav. Neither the hospital name, the estate name nor the postcode was recognised. So I went back indoors and used my phone to send the destination again. After that, I managed to save it as a favourite in the car.
I have to say that the route guidance worked perfectly in both instances. It was setting up the destinations in the first place that was less than user-friendly. To have to use a phone or other device as part of the process - which one can’t do whilst driving - shouldn’t have been necessary. It seems to me that the Sat Nav’s index of place names is somewhat lacking. One wonders if there’s any point purchasing the Voice Control option...
