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I experienced that same loud noise whilst reversing and breaking, sounds like a cow 'mooing'. To cut a long story short, visited dealership and escalated to VW HQ. Received weekly calls from HQ to see how things were progressing with the dealership, but it wasn't their fault. It's a fault with the break discs/pads which have now been 're-modelled'. VW replaced them free of charge as they admitted there was a design fault with the breaks and a good few people had reported the same. My T-ROC has not made a sound since. I refused to give up and be fobbed off that it was a design feature. Despite this, I love my T-ROC.
 

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Davy68 said:
An update on mine,
Reported the noise when i took the car in for its 1st service and the garage acknowledged that the brakes were making the noise, after waiting over 6 weeks, the new modified brake pads were fitted by the garage, seems that VW have issued a TPI [technical product information] on the problem, so they are aware that there is a problem, they said that vibration was the problem,
so far-- no more mooing
What's the TPI on this? Wonder why new cars may still be effected if they have been modified.
 

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Tigermad said:
What's the TPI on this? Wonder why new cars may still be effected if they have been modified.
Most likely a numbers game: cheaper for VW to only replace the parts if/when customers complain. They're probably fitting the old ones until they run out of them.
 

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Adnerb said:
I experienced that same loud noise whilst reversing and breaking, sounds like a cow 'mooing'. To cut a long story short, visited dealership and escalated to VW HQ. Received weekly calls from HQ to see how things were progressing with the dealership, but it wasn't their fault. It's a fault with the break discs/pads which have now been 're-modelled'. VW replaced them free of charge as they admitted there was a design fault with the breaks and a good few people had reported the same. My T-ROC has not made a sound since. I refused to give up and be fobbed off that it was a design feature. Despite this, I love my T-ROC.
Do you have any kind of written information where VW admits that there is a design fault? Could you help me and share a letter or screenshot of any conversation from VW HQ or a dealer? Having same problem and after the first stop at the dealer VW evaluated brakes as "operating normally". No surprise. Meanwhile, that mooing sound makes me crazy. Any help would be appreciated.
 

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Justas said:
Adnerb said:
I experienced that same loud noise whilst reversing and breaking, sounds like a cow 'mooing'. To cut a long story short, visited dealership and escalated to VW HQ. Received weekly calls from HQ to see how things were progressing with the dealership, but it wasn't their fault. It's a fault with the break discs/pads which have now been 're-modelled'. VW replaced them free of charge as they admitted there was a design fault with the breaks and a good few people had reported the same. My T-ROC has not made a sound since. I refused to give up and be fobbed off that it was a design feature. Despite this, I love my T-ROC.
Do you have any kind of written information where VW admits that there is a design fault? Could you help me and share a letter or screenshot of any conversation from VW HQ or a dealer? Having same problem and after the first stop at the dealer VW evaluated brakes as "operating normally". No surprise. Meanwhile, that mooing sound makes me crazy. Any help would be appreciated.
Thats weird, see my post above. My garage saw the TPI straight away and did mine and my mooing was nowhere near as bad as others.
 

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Tigermad said:
Thats weird, see my post above. My garage saw the TPI straight away and did mine and my mooing was nowhere near as bad as others.
My local dealership were a pain and insisted on a replication of the noise so I left it considering I was rejecting the car anyway.

Some dealerships are just more difficult to deal with than others I guess!
 

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twist said:
Some dealerships are just more difficult to deal with than others I guess!
My dealer didn't argue the toss about the roo or the moo. To be fair, both are production issues and a dealer is in the first line of fire.

Persistence brings a meeting of minds in those being less amenable :)
 
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twist said:
Tigermad said:
Thats weird, see my post above. My garage saw the TPI straight away and did mine and my mooing was nowhere near as bad as others.
My local dealership were a pain and insisted on a replication of the noise so I left it considering I was rejecting the car anyway.

Some dealerships are just more difficult to deal with than others I guess!
Why do dealerships do this or say its normal for the t-roc to do this?
Surely they would be quids in just to go ahead and change the rear brakes under warranty :roll:
 

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vernerbongo2 said:
twist said:
Tigermad said:
Thats weird, see my post above. My garage saw the TPI straight away and did mine and my mooing was nowhere near as bad as others.
My local dealership were a pain and insisted on a replication of the noise so I left it considering I was rejecting the car anyway.

Some dealerships are just more difficult to deal with than others I guess!
Why do dealerships do this or say its normal for the t-roc to do this?
Surely they would be quids in just to go ahead and change the rear brakes under warranty :roll:
The way the service manager explained it to me was "if we don't verify it, VW won't pay out." But I don't understand why they don't just send a technical report to VW and see what they say - at least with brand new cars!
 
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twist said:
vernerbongo2 said:
twist said:
My local dealership were a pain and insisted on a replication of the noise so I left it considering I was rejecting the car anyway.

Some dealerships are just more difficult to deal with than others I guess!
Why do dealerships do this or say its normal for the t-roc to do this?
Surely they would be quids in just to go ahead and change the rear brakes under warranty :roll:
The way the service manager explained it to me was "if we don't verify it, VW won't pay out." But I don't understand why they don't just send a technical report to VW and see what they say - at least with brand new cars!
Exactly :?
 

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Thank you all for the information. Giving you an update on my case:
- Yesterday based on the principle that a picture is worth a thousand words I made a 3-minute video with T-Roc mooing (
). After that, I wrote a letter to a dealer, included links to forums and my video, asked for any information regarding this issue.
- Today I got a call from the dealer. No more questions asked. Brake pads were changed under warranty and as of this moment, mooing has stopped.
 

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Justas said:
Thank you all for the information. Giving you an update on my case:
- Yesterday based on the principle that a picture is worth a thousand words I made a 3-minute video with T-Roc mooing (
). After that, I wrote a letter to a dealer, included links to forums and my video, asked for any information regarding this issue.
- Today I got a call from the dealer. No more questions asked. Brake pads were changed under warranty and as of this moment, mooing has stopped.
It pisses me off that this is the extent customers have to go to just to get a well-known fault fixed.

Look at what us Roo sufferers have gone through too. VW really are a terrible company for customer service. In fairness, I hear it's all the German brands.
 

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I've had the rear brake mooing noise when reversing for 3-4 weeks now so decided to call in at the dealers to get a technician to confirm the fault, it's booked in for rear pad change under warranty as it's only 3 months old, he mentioned the replacement pads are a different type so hopefully will cure this known problem.
Whatever happened to rigorous vehicle testing before a new model is released or don't vehicle manufacturers do this this any more, I think I've answered my own question, this particular applies to the cars with the Roo fault.
 

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Ian91 said:
I've had the rear brake mooing noise when reversing for 3-4 weeks now so decided to call in at the dealers to get a technician to confirm the fault, it's booked in for rear pad change under warranty as it's only 3 months old, he mentioned the replacement pads are a different type so hopefully will cure this known problem.
Whatever happened to rigorous vehicle testing before a new model is released or don't vehicle manufacturers do this this any more, I think I've answered my own question, this particular applies to the cars with the Roo fault.
It's much more cost-effective for manufacturers to keep using the problematic parts until they run out. Most customers will just put up with the noise.

VW have become notorious for this. BMW as well.

As for the roo: nobody at VAG will admit to it but I guarantee this was a known problem before release, they just didn't want to have to redesign whatever was wrong. But then it became clear that too many people were noticing/complaining and VW seems to have ended up having to redesign it anyway since the software updates have produced a mixed bag of results.

I personally hope an investigation will be done to reveal the truth but that's unlikely at this point unless the problem causes a serious accident.
 

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Car went in today 20 Dec 19 for rear break pad replacement to solve mooing noise when reversing, so far the noise has gone, will update over the next couple of weeks, if any other owners have the problem it's probably worth recording a sound file on your phone as evidence when you go to the dealership.
 

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Ian91 said:
Car went in today 20 Dec 19 for rear break pad replacement to solve mooing noise when reversing, so far the noise has gone, will update over the next couple of weeks, if any other owners have the problem it's probably worth recording a sound file on your phone as evidence when you go to the dealership.
I reckon you'll be ok with the pads changed.

The sound file tip is a good idea; just as Justas did above; it puts things beyond argument if a dealer is less than helpful. To be fair, in the main, I think if you complain about mooing they do replace the pads without too much fuss.
 

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Update on this from mine: Could never replicate the noise at the dealership but, randomly, it did go away completely after around 8,000 miles
 

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T Roo said:
Ian91 said:
Car went in today 20 Dec 19 for rear break pad replacement to solve mooing noise when reversing, so far the noise has gone, will update over the next couple of weeks, if any other owners have the problem it's probably worth recording a sound file on your phone as evidence when you go to the dealership.
I reckon you'll be ok with the pads changed.

The sound file tip is a good idea; just as Justas did above; it puts things beyond argument if a dealer is less than helpful. To be fair, in the main, I think if you complain about mooing they do replace the pads without too much fuss.
During my first service at the end of Feb I had new rear pads fitted for very slight mooing (dealer did not put up a fight) and I've just had them renewed again today for the same problem (only worse) :!: :!: Dealer was confident they've solved it this time as the part number of the 'old' pads were known to cause the problem e.g. 1234xxA now they've fitted 1234xxB which should solve it. (don't go in asking for those part numbers - I made them up - honest ;) ;) )
I told him I'll see him next month ;) :lol: :lol:
 

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Swsgm30 said:
T Roo said:
Ian91 said:
Car went in today 20 Dec 19 for rear break pad replacement to solve mooing noise when reversing, so far the noise has gone, will update over the next couple of weeks, if any other owners have the problem it's probably worth recording a sound file on your phone as evidence when you go to the dealership.
I reckon you'll be ok with the pads changed.

The sound file tip is a good idea; just as Justas did above; it puts things beyond argument if a dealer is less than helpful. To be fair, in the main, I think if you complain about mooing they do replace the pads without too much fuss.
During my first service at the end of Feb I had new rear pads fitted for very slight mooing (dealer did not put up a fight) and I've just had them renewed again today for the same problem (only worse) :!: :!: Dealer was confident they've solved it this time as the part number of the 'old' pads were known to cause the problem e.g. 1234xxA now they've fitted 1234xxB which should solve it. (don't go in asking for those part numbers - I made them up - honest ;) ;) )
I told him I'll see him next month ;) :lol: :lol:
I wonder if things worked out for Ian91?
 

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Booked my car in for it's 2nd service on 1st September and requested they looked into the Break Noise [Mooning] problem when in reverse.

Service completed on 1st but Inchcape Manchester confirmed that the rear brake pads were 'faulty'. They kept the car in overnight awaiting delivery of new brake pads and then completed the work today.

Car now reversing without any noise, :)

Footnote.
When collecting the car, VW Inchcape, Manchester, offed me a new 2 year Service Contract at a 'special ' SEPTEMBER' price of £441 compared to the estimate on-demand price of £647.70 (at todays fixed charges) for:
1 minor service £184
1 major service £354
2 MOTs @ £54.85each

Saving of £206.70, a bargain me thinks :mrgreen: so I signed up as I've got spare cash burning a hole in my pocket due to the Covid lockdown ;)
 
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