Loose spoiler (NOTE TO EVERYONE)

Faults and Technical chat for the Volkswagen T-Roc
Impala
Posts: 1048
Joined: Sat May 12, 2018 3:03 pm

Re: Loose spoiler (NOTE TO EVERYONE)

Post by Impala » Sat Apr 27, 2019 9:16 pm

The My VW Android App has never worked on my 2 Samsung phones, and I reported it to VW, got an acknowledgment but never got a proper answer, work around or fix.
1.5 TSI DSG R-Line Indium Grey, rear view camera, park assist.
Ordered 22/06/18
Built w/c 25/03/19 :(
With dealer 13/05/19 :P
Collected 20/05/19 :D

trocsel
Posts: 88
Joined: Wed Oct 24, 2018 4:46 pm
Location: Birmingham

Re: Loose spoiler (NOTE TO EVERYONE)

Post by trocsel » Tue Apr 30, 2019 11:29 pm

I have the My VW iOS app, also VW Connect, even though I know my car has a recall for the rear spoiler from looking at the following websites

https://www.check-vehicle-recalls.servi ... ecall-type
This site summarises all recalls for a specific model and year

https://www.check-mot.service.gov.uk
This site says there is a recall on the registration number supplied but doesn’t give actual details of the recall

These apps have not alerted me.

I contacted VW Customer Service, they confirmed the recall and that it was the rear spoiler.
I advised them that I haven’t received any communication about this.

I don’t know whose responsibility it is to notify about recalls.

I have also spoken to my supplying dealership a few months ago about the recall, which they were aware of and at the time, they could not give a date for when the required parts would be in stock.

Image

41FF5A3B-5E92-44A6-8B9B-FB866382AC5D.png

2.0 SEL TDI 4MOTION 150PS 6 speed manual
Atlantic Blue Metallic
Sports suspension
Montego Bay 18” alloys
Winter Pack
Removable Towbar
Rear View Camera

RedRoc
Posts: 110
Joined: Sun Nov 05, 2017 12:09 am
Location: South Yorks. UK

Re: Loose spoiler (NOTE TO EVERYONE)

Post by RedRoc » Wed May 01, 2019 2:42 pm

We've been waiting since well before Christmas for the parts to arrive. Will be reminding them when it goes for it's first service in a fortnight. Luckily, the spoiler appears well stuck together at the moment - dreading the work being done really.
T-Roc 1.0 SE Flash Red - it's great ☺

Denboy
Posts: 3
Joined: Sun Oct 28, 2018 11:23 am

Re: Loose spoiler (NOTE TO EVERYONE)

Post by Denboy » Thu May 02, 2019 3:34 pm

Loose spoiler and faulty handbrake issue. Has anyone claimed compensation for this. I’m up at VW Western Fort Kinnaird, which is an 80 mile round trip !! For the second time, no compensation mentioned.

T Roo
Posts: 378
Joined: Tue Jan 22, 2019 2:20 am

Re: Loose spoiler (NOTE TO EVERYONE)

Post by T Roo » Thu May 02, 2019 5:26 pm

Denboy wrote:
Thu May 02, 2019 3:34 pm
Loose spoiler and faulty handbrake issue. Has anyone claimed compensation for this. I’m up at VW Western Fort Kinnaird, which is an 80 mile round trip !! For the second time, no compensation mentioned.
They won't offer compensation but you should tell them that you expect it.

trocsel
Posts: 88
Joined: Wed Oct 24, 2018 4:46 pm
Location: Birmingham

Re: Loose spoiler (NOTE TO EVERYONE)

Post by trocsel » Tue May 07, 2019 10:45 am

My VW Dealership has just advised me that they have the parts in to carry out the recall work on my rear spoiler, so I will get my car booked in.
2.0 SEL TDI 4MOTION 150PS 6 speed manual
Atlantic Blue Metallic
Sports suspension
Montego Bay 18” alloys
Winter Pack
Removable Towbar
Rear View Camera

User avatar
vernerbongo2
Posts: 118
Joined: Mon Dec 24, 2018 1:18 am

Re: Loose spoiler (NOTE TO EVERYONE)

Post by vernerbongo2 » Wed May 08, 2019 5:40 pm

I was told today my roc has a recall for the spoiler fix, I wasn't contacted either I just happened to call in about another query.
They booked me in for the 9th of May, I'm now wondering if this will happen with what I'm reading here?
My spoiler seems secure enough as well 🤔
Manual 1.5 petrol R-line blue with black roof/wing mirrors, mud flaps, towbar and BLACK ALLOY WHEELS IN THE FUTURE :P

Ricardo
Posts: 15
Joined: Thu Oct 04, 2018 9:31 pm

Re: Loose spoiler (NOTE TO EVERYONE)

Post by Ricardo » Fri May 10, 2019 6:16 am

I was told yesterday that my car needs the spoiler replacing, but there is no stock available as the part is on back order.
T-Roc 2.0 TSI 190HP SEL, DSG, 4Motion, Atlantic Blue Metallic
Dealer fitted Heated Seats
Collected 04/10/18

User avatar
vernerbongo2
Posts: 118
Joined: Mon Dec 24, 2018 1:18 am

Re: Loose spoiler (NOTE TO EVERYONE)

Post by vernerbongo2 » Fri May 10, 2019 6:29 am

Everyone here is talking about new spoilers and parts and so far I was told mine needs took off and restuck.
I guess I'll be getting a phone call before next Thursday? 🤔
Manual 1.5 petrol R-line blue with black roof/wing mirrors, mud flaps, towbar and BLACK ALLOY WHEELS IN THE FUTURE :P

Ricardo
Posts: 15
Joined: Thu Oct 04, 2018 9:31 pm

Re: Loose spoiler (NOTE TO EVERYONE)

Post by Ricardo » Fri May 10, 2019 7:43 am

Dont think dealers know for certain whether it needs replacing or not till they look at the car. I believe most just need the existing spoiler to be refitted/glued.
T-Roc 2.0 TSI 190HP SEL, DSG, 4Motion, Atlantic Blue Metallic
Dealer fitted Heated Seats
Collected 04/10/18

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