Loose spoiler (NOTE TO EVERYONE)

Faults and Technical chat for the Volkswagen T-Roc
trocsel
Posts: 88
Joined: Wed Oct 24, 2018 4:46 pm
Location: Birmingham

Re: Loose spoiler (NOTE TO EVERYONE)

Post by trocsel » Wed May 15, 2019 4:56 pm

I have just got my car back from my dealership. New rear spoiler now fitted.
I can’t tell the difference.
They had the car for 3 days though. Spoiler had to be painted and then glued on....
2.0 SEL TDI 4MOTION 150PS 6 speed manual
Atlantic Blue Metallic
Sports suspension
Montego Bay 18” alloys
Winter Pack
Removable Towbar
Rear View Camera

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JAMCT
Posts: 366
Joined: Sun Aug 12, 2018 10:46 pm
Location: Urmston, Manchester, UK

Re: Loose spoiler (NOTE TO EVERYONE)

Post by JAMCT » Wed May 15, 2019 7:56 pm

trocsel wrote:
Wed May 15, 2019 4:56 pm
I have just got my car back from my dealership. New rear spoiler now fitted.
I can’t tell the difference.
They had the car for 3 days though. Spoiler had to be painted and then glued on....
3 days!, that's worrying. I was told by Inchcape VW that they want my car 'for a day' and will collect it at 08:30h and return it in the evening.

Is this unrealistic and should I be requesting a courtesy car for a more realistic 'unknown' period?.

By the way, which dealership carried out your work.? ( My dealership is a large national franchise.)
T-Roc 1.5 TSI Design, (KANGAROO FREE)
Ravenna Blue, Black Roof/Door Mirrors, Silver Roof rails
Ravenna Blue dashpads
LED H'lights/Irregular Hexagon :ugeek: Running Lights
RearView Camera
Park Assist
Electric Tailgate
17" Mayfield Black Alloys

Steve
Posts: 198
Joined: Sat Aug 11, 2018 10:23 pm
Location: Leicestershire England

Re: Loose spoiler (NOTE TO EVERYONE)

Post by Steve » Wed May 15, 2019 8:47 pm

JAMCT wrote:
Wed May 15, 2019 7:56 pm
trocsel wrote:
Wed May 15, 2019 4:56 pm
I have just got my car back from my dealership. New rear spoiler now fitted.
I can’t tell the difference.
They had the car for 3 days though. Spoiler had to be painted and then glued on....
3 days!, that's worrying. I was told by Inchcape VW that they want my car 'for a day' and will collect it at 08:30h and return it in the evening.

Is this unrealistic and should I be requesting a courtesy car for a more realistic 'unknown' period?.

By the way, which dealership carried out your work.? ( My dealership is a large national franchise.)
3 days is nothing, it them 10 days to do mine.
1.5 TSI EVO SE Energetic Orange.Black roof and roof rails.Black mirrors.Park assist.Lane assist.

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JAMCT
Posts: 366
Joined: Sun Aug 12, 2018 10:46 pm
Location: Urmston, Manchester, UK

Re: Loose spoiler (NOTE TO EVERYONE)

Post by JAMCT » Wed May 15, 2019 9:14 pm

I've just referred back to all posts and it appears that a refit/ re-glueing is straight forward. Shortest report 5 hours, longest, up to 48 hours.

New spoiler - depends if car left with garage whilst waiting for the parts or booked in on receipt of parts. Time in garage up to 10 days.

My work is for is re-glueing so I will discuss the matter and seek firm committment that car will be returned on same day!.
T-Roc 1.5 TSI Design, (KANGAROO FREE)
Ravenna Blue, Black Roof/Door Mirrors, Silver Roof rails
Ravenna Blue dashpads
LED H'lights/Irregular Hexagon :ugeek: Running Lights
RearView Camera
Park Assist
Electric Tailgate
17" Mayfield Black Alloys

User avatar
vernerbongo2
Posts: 118
Joined: Mon Dec 24, 2018 1:18 am

Re: Loose spoiler (NOTE TO EVERYONE)

Post by vernerbongo2 » Thu May 16, 2019 8:17 pm

T-roc in for spoiler fix today, I'm wondering was anything done to mine at all?
I looked last night before it went in and there was a small adhesive squirt on the right hand side between the glass and the lower black section and its still there when I got the car back making me think it was never off?
I was told it was restuck and my car was left in approximately 6 hours.
Manual 1.5 petrol R-line blue with black roof/wing mirrors, mud flaps, towbar and BLACK ALLOY WHEELS IN THE FUTURE :P

trocsel
Posts: 88
Joined: Wed Oct 24, 2018 4:46 pm
Location: Birmingham

Re: Loose spoiler (NOTE TO EVERYONE)

Post by trocsel » Thu May 23, 2019 12:46 pm

For those of you who have had the rear spoiler replaced, have you been able to tell it was actually replaced, ie visible signs etc. ?
Thanks
2.0 SEL TDI 4MOTION 150PS 6 speed manual
Atlantic Blue Metallic
Sports suspension
Montego Bay 18” alloys
Winter Pack
Removable Towbar
Rear View Camera

Steve
Posts: 198
Joined: Sat Aug 11, 2018 10:23 pm
Location: Leicestershire England

Re: Loose spoiler (NOTE TO EVERYONE)

Post by Steve » Thu May 23, 2019 8:23 pm

trocsel wrote:
Thu May 23, 2019 12:46 pm
For those of you who have had the rear spoiler replaced, have you been able to tell it was actually replaced, ie visible signs etc. ?
Thanks
Erm yes.It does not flap about now.What better visible sign can you get than that? :lol:
1.5 TSI EVO SE Energetic Orange.Black roof and roof rails.Black mirrors.Park assist.Lane assist.

My Red One
Posts: 35
Joined: Wed May 23, 2018 3:29 pm

Re: Loose spoiler (NOTE TO EVERYONE)

Post by My Red One » Fri May 24, 2019 2:47 pm

I looked very closely before and after, looks the same.
1.0 Design Red with White roof

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JAMCT
Posts: 366
Joined: Sun Aug 12, 2018 10:46 pm
Location: Urmston, Manchester, UK

Re: Loose spoiler (NOTE TO EVERYONE)

Post by JAMCT » Mon Jun 03, 2019 11:28 pm

Dealer collecting my car 08:30 hr today for spoiler re-bonding. Watch this space for update, expected return to me early evening, fingers crossed.
T-Roc 1.5 TSI Design, (KANGAROO FREE)
Ravenna Blue, Black Roof/Door Mirrors, Silver Roof rails
Ravenna Blue dashpads
LED H'lights/Irregular Hexagon :ugeek: Running Lights
RearView Camera
Park Assist
Electric Tailgate
17" Mayfield Black Alloys

User avatar
JAMCT
Posts: 366
Joined: Sun Aug 12, 2018 10:46 pm
Location: Urmston, Manchester, UK

Re: Loose spoiler (NOTE TO EVERYONE)

Post by JAMCT » Tue Jun 04, 2019 2:04 pm

One can't get the staff these days. DOH :!:

10 am - Car collected by local VW Inchcape service centre for spoiler RE-BONDING!

2pm - Telephone call from service centre to say that they are not able to complete the job of REPLACINGthe spoiler, not re-bonding it. They have received the new spoiler and fixing parts but NOT a specific tool to do the job having already removed my existing spoiler and then refitted it...can you believe that :?: ..they could refit the existing spoiler but not the new one :x

Rearranged work for middle of next week...I have to be up at 8 am AGAIN ;)

2.30 pm - Car returned. Driver gobsmacked like me.

2.45 pm - I contacted service department to complain and was told I had been given the wrong information..... existing spoiler is to be REBONDED. They have the gunge but not a gunge applicator, unbelievable :roll: :roll: :roll:
T-Roc 1.5 TSI Design, (KANGAROO FREE)
Ravenna Blue, Black Roof/Door Mirrors, Silver Roof rails
Ravenna Blue dashpads
LED H'lights/Irregular Hexagon :ugeek: Running Lights
RearView Camera
Park Assist
Electric Tailgate
17" Mayfield Black Alloys

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