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Amending order

10K views 12 replies 6 participants last post by  Katydaly 
#1 ·
Hi,

What stage is it possible to amend an order?

I'm wondering if it's too late to add to an order once build week is confirmed (have asked dealer but the salesman is off).
 
#2 ·
Be careful amending because if you ordered before April 1st, you're not guaranteed to be price protected. The T-Roc went up by about £800 so they may ask you to pay that on top of any amendments you make.

You're really best to ask your dealer as they have to tell you the accurate cost.
 
#5 ·
Panoptes said:
Thought: What if Brexit happens and, unlikely as it is, tarrifs go up?
Controversial topic but actually people on this forum seem to be sensible enough to talk about it concerning our cars without attacking each other for their beliefs - which I'm quite impressed by (and I hope it remains that way!)

It's my main concern too. I don't have an extra ~£2,500 to pay for an already debatably overpriced car. My dealer told me this is the only cost that isn't covered by VW's Price Protection. VW have already said they would pass this fee on to customers, unless the customer has been specifically advised VW would absorb the cost themselves. Customers unaffected seem to only be those who ordered before 28th Feb 2019 from what I've read so everyone with an order placed after is liable for this cost (should the result be a hard-Brexit).

However, the 28th Feb cut-off was based on Brexit happening at the end of March. VW may move the date forward but I'm not holding my breath since there's no firm Brexit date now, only a soft date of 30th October.
 
#7 ·
twist said:
Panoptes said:
Thought: What if Brexit happens and, unlikely as it is, tarrifs go up?
Controversial topic but actually people on this forum seem to be sensible enough to talk about it concerning our cars without attacking each other for their beliefs - which I'm quite impressed by (and I hope it remains that way!)

It's my main concern too. I don't have an extra ~£2,500 to pay for an already debatably overpriced car. My dealer told me this is the only cost that isn't covered by VW's Price Protection. VW have already said they would pass this fee on to customers, unless the customer has been specifically advised VW would absorb the cost themselves. Customers unaffected seem to only be those who ordered before 28th Feb 2019 from what I've read so everyone with an order placed after is liable for this cost (should the result be a hard-Brexit).

However, the 28th Feb cut-off was based on Brexit happening at the end of March. VW may move the date forward but I'm not holding my breath since there's no firm Brexit date now, only a soft date of 30th October.
If you haven't already ordered then you could try adding a note on the order form "In the event of any price increase due to BREXIT then the order may be cancelled by the customer and the deposit refunded". At least you won't then be stung with the extra 10%.
 
#8 ·
BarryF said:
twist said:
Panoptes said:
Thought: What if Brexit happens and, unlikely as it is, tarrifs go up?
Controversial topic but actually people on this forum seem to be sensible enough to talk about it concerning our cars without attacking each other for their beliefs - which I'm quite impressed by (and I hope it remains that way!)

It's my main concern too. I don't have an extra ~£2,500 to pay for an already debatably overpriced car. My dealer told me this is the only cost that isn't covered by VW's Price Protection. VW have already said they would pass this fee on to customers, unless the customer has been specifically advised VW would absorb the cost themselves. Customers unaffected seem to only be those who ordered before 28th Feb 2019 from what I've read so everyone with an order placed after is liable for this cost (should the result be a hard-Brexit).

However, the 28th Feb cut-off was based on Brexit happening at the end of March. VW may move the date forward but I'm not holding my breath since there's no firm Brexit date now, only a soft date of 30th October.
If you haven't already ordered then you could try adding a note on the order form "In the event of any price increase due to BREXIT then the order may be cancelled by the customer and the deposit refunded". At least you won't then be stung with the extra 10%.
Good idea but I don't think you actually need that in writing as you're covered by consumer law. A business cannot charge you more than the agreed price or that's breach of contract.

That said, probably less resistance from a dealer if you've got in in plain writing.
 
#9 ·
Once build week is confirmed the factory order is locked down and cannot be changed. However, if you are wanting to add or change dealer fitted accessories then that should be ok if you forewarn your dealer.

Another route is to cancel the order and place a new order. In that situation, the dealer would take your (first) car as a stock car and raise a new order for you, but unless the dealer has a slot in the production calendar which can be amended, your order would have to start from scratch at stage 2 again, with delivery many months away, and very probably at today's price.
 
#10 ·
Impala said:
Katydaly said:
Hi,

What stage is it possible to amend an order?

I'm wondering if it's too late to add to an order once build week is confirmed (have asked dealer but the salesman is off).
Once build week is confirmed the factory order is locked down and cannot be changed. However, if you are wanting to add or change dealer fitted accessories then that should be ok if you forewarn your dealer.

Another route is to cancel the order and place a new order. In that situation, the dealer would take your (first) car as a stock car and raise a new order for you, but unless the dealer has a slot in the production calendar which can be amended, your order would have to start from scratch at stage 2 again, with delivery many months away, and very probably at today's price.
I should have added another route, which is to have options retro-fitted by the dealer or specialist workshop, but that is usually much more expensive than factory fitted.

But it really depends on what you want to change with your order. For example, retro-fitting a rear view camera has been widely discussed on the forum, either a badge mounted type or one which clips in to a number plate light. There are even some people getting a different coloured roof by having it wrapped, and some options maybe only require a few tweaks in the software using tools which plug in to the car's service & diagnostic interface.

You need to discuss with your dealer to establish if they can help, but what is it that you want to change ?
 
#12 ·
Katydaly said:
I've ordered a T-cross but posted here because it's relatively new and you guys have been ordering for some time.

I wanted to add a rear camera, I have park assist ordered but didn't think I would want both. Now I do!
There is some debate about whether or not dealers will retro-fit the factory camera (integrated in the badge), but some people have had quotes of around £500. Some report 3rd party fitters using genuine VW parts but prices seem to vary a lot.

There is also a VW accessory camera which dealers can supply & fit for around £195 or £80 unfitted, but there is some doubt about an additional part being required which is not included in that price. The accessory camera clips in to one of the number plate lights, so it is NOT in the badge and may not provide the same image/view because it is lower down.

I'd start by asking your dealer first, then also try asking around some other dealers as they may give different answers.

Here are links to some threads on this forum for rear view camera, one for the VW accessory camera and also one for a full DIY kit.

https://www.trocforums.co.uk/viewtopic.php?f=8&t=271

https://www.trocforums.co.uk/viewtopic.php?f=11&t=376

https://www.trocforums.co.uk/viewtopic.php?f=8&t=1004

https://www.volkswagen.co.uk/owners/accessories/ZGBA11035001/clip-in-number-plate-light-reversing-camera

https://www.kufatec.com/en/all-products/complete-set-rear-view-camera-for-vw-t-roc-a11-42015
 
#13 ·
Impala said:
Katydaly said:
I've ordered a T-cross but posted here because it's relatively new and you guys have been ordering for some time.

I wanted to add a rear camera, I have park assist ordered but didn't think I would want both. Now I do!
There is some debate about whether or not dealers will retro-fit the factory camera (integrated in the badge), but some people have had quotes of around £500. Some report 3rd party fitters using genuine VW parts but prices seem to vary a lot.

There is also a VW accessory camera which dealers can supply & fit for around £195 or £80 unfitted, but there is some doubt about an additional part being required which is not included in that price. The accessory camera clips in to one of the number plate lights, so it is NOT in the badge and may not provide the same image/view because it is lower down.

I'd start by asking your dealer first, then also try asking around some other dealers as they may give different answers.

Here are links to some threads on this forum for rear view camera, one for the VW accessory camera and also one for a full DIY kit.

https://www.trocforums.co.uk/viewtopic.php?f=8&t=271

https://www.trocforums.co.uk/viewtopic.php?f=11&t=376

https://www.trocforums.co.uk/viewtopic.php?f=8&t=1004

https://www.volkswagen.co.uk/owners/accessories/ZGBA11035001/clip-in-number-plate-light-reversing-camera

https://www.kufatec.com/en/all-products/complete-set-rear-view-camera-for-vw-t-roc-a11-42015
Thank you - most helpful
 
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