14 days old engine leaking oil .

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twist
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Re: 14 days old engine leaking oil .

Post by twist » Fri Aug 09, 2019 1:04 pm

Musicegbdf wrote:
Fri Aug 09, 2019 12:25 pm
Update , it is still leaking and they have now ordered a new oil pump to fix next week . !
Daughter now has had enough and wants to reject the car. She still wants a troc so thinking that they provide her another new car and a courtesy car till it is delivered.
I seem to recall the rejection has to go through vw ( on pcp ). I will look back under the Roo thread as remember there were links of how to reject.
Please let us know if they agree to a replacement as that’s likely the avenue I’ll be aiming for (and others I’m sure). Good luck, fingers crossed for you both that VW play ball.
1.5 DSG SEL in Indium Grey
Park assist, rear view cam, driver assist pack plus, lumbar supports, “chilly bum” pack
Ordered: 19/03/19
Built: 10/06/19
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Musicegbdf
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Re: 14 days old engine leaking oil .

Post by Musicegbdf » Fri Aug 09, 2019 3:56 pm

Courtesy car upgraded back to a Troc .
VW now say it is over to the dealer. I think a car that leaks oil bad enough that they take the engine out and now needs a new oil pump in the first few days of ownership is as bad a fault as you can get . So I am expecting they should comply with " lack of confidence in that particular car , and replace with the same model and spec and provide like for like courtesy car until delivered.
That is what she wants as she loves the car even with the small Roo .
Meeting next week to discuss

Musicegbdf
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Re: 14 days old engine leaking oil .

Post by Musicegbdf » Tue Aug 13, 2019 4:23 pm

Still leaking . Engine been out at least twice and considering it is the main bearing expect been full strip down.
Starting the process and have chose two possible replacements just need to confirm what is available . One has more options , the other one is not ideal . Let's hope they agree the the one with more options at no extra cost as this may feel like some recompense.

T Roo
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Re: 14 days old engine leaking oil .

Post by T Roo » Tue Aug 13, 2019 4:50 pm

Musicegbdf wrote:
Tue Aug 13, 2019 4:23 pm
Still leaking . Engine been out at least twice and considering it is the main bearing expect been full strip down.
Starting the process and have chose two possible replacements just need to confirm what is available . One has more options , the other one is not ideal . Let's hope they agree the the one with more options at no extra cost as this may feel like some recompense.
Good luck :( I feel disappointed for your daughter.
A roo is bad enough, an incontinent one is horrendous :mrgreen:

Musicegbdf
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Re: 14 days old engine leaking oil .

Post by Musicegbdf » Tue Aug 13, 2019 5:31 pm

These things happen , it is how it is dealt with that matters.
Again dealer has been great , but did seem like VW had tied his hands somewhat .
This is her first VW. Her first car was a Toyota which had a gearbox issue that damaged the clutch. Had a big fight with them , they denied it . However , via the Toyota forum I found out it was a known design fault and got our money back. She views never to buy a toyota again . She was happy with her audis , and this might put her off VW. Let us see if they resolve to her satisfaction.

Musicegbdf
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Re: 14 days old engine leaking oil .

Post by Musicegbdf » Tue Aug 13, 2019 6:42 pm

T Roo wrote:
Tue Aug 13, 2019 4:50 pm
Musicegbdf wrote:
Tue Aug 13, 2019 4:23 pm
Still leaking . Engine been out at least twice and considering it is the main bearing expect been full strip down.
Starting the process and have chose two possible replacements just need to confirm what is available . One has more options , the other one is not ideal . Let's hope they agree the the one with more options at no extra cost as this may feel like some recompense.
Good luck :( I feel disappointed for your daughter.
A roo is bad enough, an incontinent one is horrendous :mrgreen:
Yes VW branded Tenna

T Roo
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Re: 14 days old engine leaking oil .

Post by T Roo » Tue Aug 13, 2019 8:39 pm

Musicegbdf wrote:
Tue Aug 13, 2019 5:31 pm
These things happen , it is how it is dealt with that matters.
Again dealer has been great , but did seem like VW had tied his hands somewhat .
This is her first VW. Her first car was a Toyota which had a gearbox issue that damaged the clutch. Had a big fight with them , they denied it . However , via the Toyota forum I found out it was a known design fault and got our money back. She views never to buy a toyota again . She was happy with her audis , and this might put her off VW. Let us see if they resolve to her satisfaction.
I hope your patience pays off but, well, you know your options.
Musicegbdf wrote:
Tue Aug 13, 2019 6:42 pm
Yes VW branded Tenna
:mrgreen:

Musicegbdf
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Re: 14 days old engine leaking oil .

Post by Musicegbdf » Fri Aug 30, 2019 1:11 pm

Picked up the replacement Troc yesterday . Looks nice in the metallic grey with the chrome roofbars , and a few additional options for free. Full tank of gas , and expect she will get the road tax back .
She reports it has the same slight ROO that her last one had . Not sure of the build week as it came from another dealers stock.
Expect to she hers on a forecourt soon ...

twist
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Re: 14 days old engine leaking oil .

Post by twist » Fri Aug 30, 2019 1:22 pm

Musicegbdf wrote:
Fri Aug 30, 2019 1:11 pm
Picked up the replacement Troc yesterday . Looks nice in the metallic grey with the chrome roofbars , and a few additional options for free. Full tank of gas , and expect she will get the road tax back .
She reports it has the same slight ROO that her last one had . Not sure of the build week as it came from another dealers stock.
Expect to she hers on a forecourt soon ...
Now, one of the following is true: your daughter is extremely unlucky; your daughter is mistaking the jerky DSG shifts for a roo; VW are not aware of or telling porkies about how many cars are affected; dealer gave your daughter a rejected car as a replacement.

I’d be pretty furious if not the second on my list...
1.5 DSG SEL in Indium Grey
Park assist, rear view cam, driver assist pack plus, lumbar supports, “chilly bum” pack
Ordered: 19/03/19
Built: 10/06/19
Collected 01/07/19

Tigermad
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Re: 14 days old engine leaking oil .

Post by Tigermad » Fri Aug 30, 2019 1:43 pm

Musicegbdf wrote:
Fri Aug 30, 2019 1:11 pm
Picked up the replacement Troc yesterday . Looks nice in the metallic grey with the chrome roofbars , and a few additional options for free. Full tank of gas , and expect she will get the road tax back .
She reports it has the same slight ROO that her last one had . Not sure of the build week as it came from another dealers stock.
Expect to she hers on a forecourt soon ...
How many miles has the new one done when picked up? Might be rejected order that someone just tried once on collection.
Troc Rline Line turmeric yellow/black ordered 11/07/19
Build week confirmed message on 19/07/19
Build week (confirmed) week 35
Status 5a in transit 27/08/19
Status 6 arrived in UK 05/09/19
Status 7 At dealer 11/09/19
Due for collection 19/09/19

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