Who bought or are thinking of buying a T-Roc must take into account ...

All Volkswagen T-Roc related discussions
uhjikolp
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Joined: Thu May 14, 2020 9:33 am

Re: Who bought or are thinking of buying a T-Roc must take into account ...

Post by uhjikolp » Sat Jul 25, 2020 7:19 am

Just got stage 6, so it seems that it came in on Pegasus Ace. So with cars from Portugal it goes stage 2,3,5a then 6.
RRRRRRR - ordered early march

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Pine Man
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Location: West Sussex

Re: Who bought or are thinking of buying a T-Roc must take into account ...

Post by Pine Man » Sat Jul 25, 2020 7:23 am

Just had my status updated to 6 In UK.

I have been, sadly, following ships for about a week or so and the first ship to dock at Sheerness for some time, yesterday, was Pegasus Ace which had come direct from Setubal. It appears that new T-Rocs don't always come via Emden any more.

For those that are interested Pegasus Ace is on its way to Grimsby today.
Last edited by Pine Man on Sat Jul 25, 2020 9:12 am, edited 1 time in total.
R-Line 2.0 TSI DSG
Indium Grey Lumbar Support Reverse Camera
1 - Order 2/3/20
2 - With Factory 5/3/20
3 - Build Week Confirm 21/3/20
4 - Built 22/6/20
5 - In transit left Factory 30/6/20
6 - In UK 25/7/20
7 - With Retailer 4/8/20
Collected....

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Pine Man
Posts: 51
Joined: Sat Mar 07, 2020 8:57 am
Location: West Sussex

Re: Who bought or are thinking of buying a T-Roc must take into account ...

Post by Pine Man » Sat Jul 25, 2020 7:24 am

uhjikolp

Looks like we shared the same ship!
R-Line 2.0 TSI DSG
Indium Grey Lumbar Support Reverse Camera
1 - Order 2/3/20
2 - With Factory 5/3/20
3 - Build Week Confirm 21/3/20
4 - Built 22/6/20
5 - In transit left Factory 30/6/20
6 - In UK 25/7/20
7 - With Retailer 4/8/20
Collected....

uhjikolp
Posts: 29
Joined: Thu May 14, 2020 9:33 am

Re: Who bought or are thinking of buying a T-Roc must take into account ...

Post by uhjikolp » Sat Jul 25, 2020 2:49 pm

Pine Man wrote:
Sat Jul 25, 2020 7:24 am
uhjikolp

Looks like we shared the same ship!
It does. I hope they don't get them mixed up as they are the same colour...
RRRRRRR - ordered early march

uhjikolp
Posts: 29
Joined: Thu May 14, 2020 9:33 am

Re: Who bought or are thinking of buying a T-Roc must take into account ...

Post by uhjikolp » Mon Jul 27, 2020 9:13 am

I had a call from the dealer on Sunday. Just to add to confusion they were calling to tell me that it would be at least another 6 weeks as it is still at status 30 (using different numbers between dealers and customers on status will just generate confusion). Evidently they were calling a number of customers to update them.

So I told them about the updates that I have received and they were a bit lost for words, and said there are real issues with the information that they get from VW on the system and that the information I have is probably correct. They will look into it and call on Monday.

It is amazing that it is such a farce at VW. They would have been much better to not implement a tracking system. VW Customer services can't say anything and point to the dealer, the dealer can't get any real info from the systems they are provided with and suggest the tracking tool. The tracking tool doesn't update unless you delete and reload it.
RRRRRRR - ordered early march

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twist
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Re: Who bought or are thinking of buying a T-Roc must take into account ...

Post by twist » Mon Jul 27, 2020 8:17 pm

uhjikolp wrote:
Mon Jul 27, 2020 9:13 am
I had a call from the dealer on Sunday. Just to add to confusion they were calling to tell me that it would be at least another 6 weeks as it is still at status 30 (using different numbers between dealers and customers on status will just generate confusion). Evidently they were calling a number of customers to update them.

So I told them about the updates that I have received and they were a bit lost for words, and said there are real issues with the information that they get from VW on the system and that the information I have is probably correct. They will look into it and call on Monday.

It is amazing that it is such a farce at VW. They would have been much better to not implement a tracking system. VW Customer services can't say anything and point to the dealer, the dealer can't get any real info from the systems they are provided with and suggest the tracking tool. The tracking tool doesn't update unless you delete and reload it.
Welcome to modern “German efficiency”.

Ironically, Audi’s strapline is “advancement through technology” and yet VAG can’t even seem to manage a simple tracking system to keep all the parties in sync with what stage of production the car is at.
1.5 DSG R-line in Indium Grey
Keyless, park assist, rear view cam, driver assist pack plus, lumbar support
Ordered: 11/12/19 / Collected 20/03/20

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Pine Man
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Location: West Sussex

Re: Who bought or are thinking of buying a T-Roc must take into account ...

Post by Pine Man » Fri Jul 31, 2020 9:17 am

uhjikolp

Have you heard any more about your T-Roc?

Presumably they are all still sitting in a field somewhere in Sheerness while they try to find some transport to get them to the dealerships :roll:
R-Line 2.0 TSI DSG
Indium Grey Lumbar Support Reverse Camera
1 - Order 2/3/20
2 - With Factory 5/3/20
3 - Build Week Confirm 21/3/20
4 - Built 22/6/20
5 - In transit left Factory 30/6/20
6 - In UK 25/7/20
7 - With Retailer 4/8/20
Collected....

uhjikolp
Posts: 29
Joined: Thu May 14, 2020 9:33 am

Re: Who bought or are thinking of buying a T-Roc must take into account ...

Post by uhjikolp » Fri Jul 31, 2020 6:39 pm

Pine Man wrote:
Fri Jul 31, 2020 9:17 am
uhjikolp

Have you heard any more about your T-Roc?

Presumably they are all still sitting in a field somewhere in Sheerness while they try to find some transport to get them to the dealerships :roll:

I did. I got stage 7 this morning, and its the first morning that I am not in the UK since the whole covid stuff started. Still no call from the dealer but then that's not a surprise. Will send him an email over the weekend..
RRRRRRR - ordered early march

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Pine Man
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Joined: Sat Mar 07, 2020 8:57 am
Location: West Sussex

Re: Who bought or are thinking of buying a T-Roc must take into account ...

Post by Pine Man » Sat Aug 01, 2020 7:21 am

Nothing from VW or Dealer since arrival in UK 6. :-(
R-Line 2.0 TSI DSG
Indium Grey Lumbar Support Reverse Camera
1 - Order 2/3/20
2 - With Factory 5/3/20
3 - Build Week Confirm 21/3/20
4 - Built 22/6/20
5 - In transit left Factory 30/6/20
6 - In UK 25/7/20
7 - With Retailer 4/8/20
Collected....

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Pine Man
Posts: 51
Joined: Sat Mar 07, 2020 8:57 am
Location: West Sussex

Re: Who bought or are thinking of buying a T-Roc must take into account ...

Post by Pine Man » Tue Aug 04, 2020 9:13 am

Updated to 7 today :D
R-Line 2.0 TSI DSG
Indium Grey Lumbar Support Reverse Camera
1 - Order 2/3/20
2 - With Factory 5/3/20
3 - Build Week Confirm 21/3/20
4 - Built 22/6/20
5 - In transit left Factory 30/6/20
6 - In UK 25/7/20
7 - With Retailer 4/8/20
Collected....

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