Tomahawk wrote: ↑
Wed Jan 23, 2019 7:26 pm
Hi all, I e-mailed VW Germany last week only to be fobbed off back to VW UK. I phoned them today and was told that a fix would be ready between April and June, that is 17 months since I collected my T-Roc. This is not acceptable, surely there is someone amongst us who has the knowledge and drive to organise and take this farcical situation further, all we are doing is talking and getting nowhere.
Well, personally I'm getting somewhere. The law (Consumer Rights Act 2015) is really clear:
A fault does not have to be a problem that renders the car undriveable, but it has to be significant. According to the Act, the ‘goods’ (i.e. – the car) must be “of satisfactory quality, fit for purpose and free from any defect”.
These terms can be debated in legal circles for eternity, but we are more interested in the simple practical terms. To reject your car under the Consumer Rights Act, the fault generally has to be preventing the car from doing its job properly.
So you don't have to accept it if you have it.
Whether to buy one is harder- the "April" at the earliest is too late for me. I hate driving it from the off.
In answer to the "how else is it" - its great. The tech is awesome - the SE and above has loads of kit which makes it fun and enjoyable - but for me these can't make the underlying issue go away.
I guess everyone has their own situation, driving locations , routine etc. For me mine is all hills and roundabouts and I struggle - despite 30 + years of driving. It improves once warm but I do a lot of short journeys so I have lots of "cold" starts. Bottom line for me is I don't expect or have to put up with this for a £20k+ car. The key question is whether the DSG is better. Several people say they have the problem but most say not - so my next step is to try one and then if I did get one as a replacement I'll be looking to test it a lot before i drive it away and if any problems within 30 days return it without question..
Good luck if you're in this mess too and you have one as bad as mine..
1.5 SE Manual Ordered Nov 18/ Collected Nov 18 /Rejected Jan 19 / Rejection Accepted Feb 19 / Refunded March 19