Phone/Media connection problem

Faults and Technical chat for the Volkswagen T-Roc
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DeAno54
Posts: 2
Joined: Thu Feb 13, 2020 9:01 am

Phone/Media connection problem

Post by DeAno54 » Thu Feb 13, 2020 9:20 am

Hi all,

This morning I was driving to work and was connected to a phone call via the Media/App plugin cable (not Bluetooth). Another call tried to come through whilst I was on the phone and it disconnected my call through the handsfree system. Since then I have not been able to re-connect my phone via the Media/App plugin cable as it still thinks my phone is connected and it still displays “caller waiting” on my dashboard even tho my phone is disconnected and cable removed. Even when I remove my key from ignition and leave the car, I watched through the window for a few minutes and normally the screen etc will turn off but it remained on.

I have tried restoring phone and media settings to factory default via the settings panel and this did not work. I have now had to leave my car parked up as would have been late for work but obviously worried the screen may drain the cars battery if it fails to switch off overtime.

Does anyone know how to fix this? Would I need to reset all factory settings etc?

Thanks in advance for any help!

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vernerbongo2
Posts: 1127
Joined: Mon Dec 24, 2018 1:18 am

Re: Phone/Media connection problem

Post by vernerbongo2 » Thu Feb 13, 2020 9:25 am

Hold in the on off button of your infotainment system until it does a reboot.
You might have to to it a couple of times as I find it's hard knowing what the right time is to let go of the button.
The vw logo comes up when it's rebooted.
Last edited by vernerbongo2 on Thu Feb 13, 2020 9:33 am, edited 1 time in total.
Manual 1.5 petrol R-line revenna blue with black roof/wing mirrors, mud flaps, towbar.
September 2018 :P

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twist
Posts: 1159
Joined: Sun Mar 17, 2019 7:38 pm

Re: Phone/Media connection problem

Post by twist » Thu Feb 13, 2020 9:30 am

vernerbongo2 wrote:
Thu Feb 13, 2020 9:25 am
Hold in the on off button of your infotainment system until it does a reboot.
You might have to to it a couple of times as I find it's hard knowing what the right time is to let go fo the button.
The vw logo comes up when it's rebooted.
Ooooh, that’s very handy to know!
1.5 DSG R-line in Indium Grey
Keyless, park assist, rear view cam, driver assist pack plus, lumbar support
Ordered: 11/12/19 / Collected 20/03/20

DeAno54
Posts: 2
Joined: Thu Feb 13, 2020 9:01 am

Re: Phone/Media connection problem

Post by DeAno54 » Thu Feb 13, 2020 9:36 am

vernerbongo2 wrote:
Thu Feb 13, 2020 9:25 am
Hold in the on off button of your infotainment system until it does a reboot.
You might have to to it a couple of times as I find it's hard knowing what the right time is to let go of the button.
The vw logo comes up when it's rebooted.
Very helpful thank you! I will try this when I get back to my car later on today :D

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vernerbongo2
Posts: 1127
Joined: Mon Dec 24, 2018 1:18 am

Re: Phone/Media connection problem

Post by vernerbongo2 » Thu Feb 13, 2020 9:43 am

The vw t-roc has a battery saving system in place were everything will be turned off automatically to save the battery draining including parking lights.
So in theory you'll always have enough power to restart your car unless of course the battery is kaput.
Manual 1.5 petrol R-line revenna blue with black roof/wing mirrors, mud flaps, towbar.
September 2018 :P

Bigwheel
Posts: 35
Joined: Tue Apr 23, 2019 12:39 pm
Location: West of Scotland

Re: Phone/Media connection problem

Post by Bigwheel » Thu Feb 13, 2020 4:57 pm

Does that type of reboot leave all the settings as was?

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twist
Posts: 1159
Joined: Sun Mar 17, 2019 7:38 pm

Re: Phone/Media connection problem

Post by twist » Thu Feb 13, 2020 5:55 pm

Bigwheel wrote:
Thu Feb 13, 2020 4:57 pm
Does that type of reboot leave all the settings as was?
Usually, yes. It’s a “soft” forced reboot. Should just cut the power and make it start again.
1.5 DSG R-line in Indium Grey
Keyless, park assist, rear view cam, driver assist pack plus, lumbar support
Ordered: 11/12/19 / Collected 20/03/20

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