Volkswagen Warranty

Faults and Technical chat for the Volkswagen T-Roc
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vernerbongo2
Posts: 965
Joined: Mon Dec 24, 2018 1:18 am

Volkswagen Warranty

Post by vernerbongo2 » Fri May 22, 2020 8:35 am

Just having a browse of volkswagens warranty.
Quite a lot of get out clauses there really but I suppose every manufacturer is the same :roll:
https://www.volkswagen.co.uk/owners/my- ... -car-terms
Manual 1.5 petrol R-line revenna blue with black roof/wing mirrors, mud flaps, towbar.
Registered 24/9/18 bought 10/12/18 (pre-reg with 25 miles) :P

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twist
Posts: 1079
Joined: Sun Mar 17, 2019 7:38 pm

Re: Volkswagen Warranty

Post by twist » Fri May 22, 2020 12:46 pm

Yeah it seems like pretty standard “get out of jail free” verbiage to me with a lot of “it’s probably the way you drive that caused it to break.”

I’ve always found it ridiculous too that parts replaced under warranty don’t carry a full warranty term themselves and are only covered for the remainder of the original warranty. If you sell me a car with a part that is faulty, I should get a full warranty on the replacement part too - it was supposed to be free of defect from day 1.
1.5 DSG R-line in Indium Grey
Keyless, park assist, rear view cam, driver assist pack plus, lumbar support
Ordered: 11/12/19 / Collected 20/03/20

Impala
Posts: 1589
Joined: Sat May 12, 2018 3:03 pm

Re: Volkswagen Warranty

Post by Impala » Sat May 23, 2020 1:21 pm

twist wrote:
Fri May 22, 2020 12:46 pm
Yeah it seems like pretty standard “get out of jail free” verbiage to me with a lot of “it’s probably the way you drive that caused it to break.”

I’ve always found it ridiculous too that parts replaced under warranty don’t carry a full warranty term themselves and are only covered for the remainder of the original warranty. If you sell me a car with a part that is faulty, I should get a full warranty on the replacement part too - it was supposed to be free of defect from day 1.
That is standard practice for most product warranties and is not unique to cars. Someone will probably update with some exceptions :lol:

However, I've found VW to be quite helpful and willing to cover all or part of the cost of repairs for what could be regarded as premature failures even beyond the 3 year warranty period. I've had money refunded on several occasions simply by writing a polite letter to customer service, explaining the issue and my loyalty to the brand. I've even had similar treatment from Vauxhall in the more distant past before my loyalty moved to VW.
1.5 TSI DSG R-Line Indium Grey, rear view camera, park assist.
Ordered 22/06/18
Built w/c 25/03/19 :(
With dealer 13/05/19 :P
Collected 20/05/19 :D

Rocadoodledo
Posts: 93
Joined: Wed Aug 14, 2019 4:18 pm
Location: Cambridgeshire

Re: Volkswagen Warranty

Post by Rocadoodledo » Sat May 23, 2020 5:57 pm

It was reported in the Mail motoring section today that due to the closure of it's retailers because of the Covid-19 pandemic Seat has extended the warranty cover on all vehicles by 3 months. Hopefully VW will do likewise.
T-Roc 1.0L Design, Turmeric Yellow/Black
Act Displ, Nav, Dr Modes, R-Camera, Fogs, Pk Ass.
Winter Pk, Silver Rails, Voice Activ, Lumb Sup.
Ordered 21/3/19
St2 : 26/3/19
St3 : 18/10/19
St5a&5b : 13/11/19
St6 : 03/12/19
St7 : 13/12/19
Collected 20/12/19

Impala
Posts: 1589
Joined: Sat May 12, 2018 3:03 pm

Re: Volkswagen Warranty

Post by Impala » Sat May 23, 2020 7:06 pm

Rocadoodledo wrote:
Sat May 23, 2020 5:57 pm
It was reported in the Mail motoring section today that due to the closure of it's retailers because of the Covid-19 pandemic Seat has extended the warranty cover on all vehicles by 3 months. Hopefully VW will do likewise.
That would be good, but I missed it in today's paper so your report is the first I've heard. Probably too much to expect VW to send a letter or email to all owners.
1.5 TSI DSG R-Line Indium Grey, rear view camera, park assist.
Ordered 22/06/18
Built w/c 25/03/19 :(
With dealer 13/05/19 :P
Collected 20/05/19 :D

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