[Mikeb54]

I decided to review the current documentation for the T-ROC SEL again as I am collecting my new car on Sunday. Seems there's some misinformation by VW:

1. The VW Configurator states the SEL comes with a Space Saver steel spare wheel as STANDARD. I did this twice to be sure.

2. In the current Brochure there is NO mention of Full Size spare wheel OR Adjustable Boot Floor on ANY model

3. In current Price List (6.2.2018) it states the S Model comes with Steel Space Saver wheel as Standard. Under SEL Additional Items of Standard Equipment for the SEL there is NO mention of Spare wheel in Space Saver or Full Size, implying it is the same as the S Model.

4. It does however mention a steel space saver wheel under the DESIGN model

5. No mention of Variable Boot floor in either literature

6. No mention of FULL SIZE spare wheel in either documentation

So, this suggests confusing and misleading information from VW. My salesman said it comes with adjustable floor. Question is does this affect the published boot capacity of 445 litres if the floor cannot be lowered ?????

Am going to see salesman tomorrow as he emailed to say 'The SEL comes with a fixed level floor as per the brochure and full size spare wheel. You can utilise the space under the boot floor for storage but the exact specifications are as per the brochure and price list. The only T-Roc model available with a variable floor is the Design specification that comes with a space saver wheel.'

Well, not sure about that. Am visiting dealership to discuss tomorrow. Wish me luck.

 

[Agerbundsen]

In DK, spare wheel is an option, standard is repair kit with compressor. All, except 4Motion have variable boot floor.

 

[lalptopus]

That is the key point - it should only be the 4Motion cars that do not have the variable boot floor. The T-Roc brochure and the Model Dimensions document (both available now on the VW UK website) say that the boot capacity is only different for 4Motion models.

So in my view given that (a) the brochures promise boot capacity of 445L on non-4Motion models (which can't be achieved if you do not have ability to lower the floor); and (b) the configurator says that it comes with a space saver wheel - the SEL boot floor (for non-4Motion models) should definitely be adjustable!

Mikeb54 - let us know how you get on!

 

[Mikeb54]

Ok, I went to discuss with my local VW salesman. He was very empathetic with the situation and we looked at a SEL in the showroom (Which wasn't there when I started looking). It has what 'looks' like a Full size spare with the black polystyrene packing which does not allow the boot floor to be dropped. After some discussion with a technical post-sales manager and reviewing between the Design and SEL in the showroom it appears there are two types of space saver wheel. One is a 'Space and weight Saver' and the other is the 'Steel Space Saver'. No such thing as a Full Size spare wheel. The former is found in the Design because it has 17" alloys as standard and therefore we are presuming can cope with a temporary thin space saver wheel. However, as the SEL comes with 18" alloys it requires the steel space saver wheel which is larger. This in turn inhibits the boot floor from being lowered due to the polystyrene housing. All this I have asked to be clarified with VW by the dealer and await a response as I seem to know more about the cars than the salesmen ;-(

The salesman also suggested the black polystyrene 'housing' could be 'modified' left and right where the boot floor sits which should allow the floor to then be lowered. I have not accepted this until VW come back with their response. So, I have asked the dealer to:

1. Find out from VW if the Steel space saver wheel can be replaced with the space and weight saver on the SEL without any technical problems. None of this is documented in VW literature or the online configurator although it does actually mention the two different types of space saver in the Price List without explaining their physical differences.

2. Clarify with VW if modifying the spare wheel housing has any negative issues.

3. Clarify whether the Steel Space Saver reduces the published minimum boot capacity of 445l due to a fixed boot floor. If it does then by how much. If it's then less than my A3 then you will feel the earth rumble as I explode in the dealers face!!! :evil:

The saga continues. I will collect my T-ROC SEL on Sunday and will most likely have to wait a few more days for a decision. Phew!!

 

[lalptopus]

What a saga! I heard back from my dealership this afternoon and they said they were still following up with Volkswagen UK about it.. I imagine they're having to answer a lot of questions about this at the moment!

Just one thing to add - especially following Mikeb54's helpful post... it's not just the polystyrene that stops the floor from lowering in my SEL, it's also the wheel itself. I took out the polystyrene and then put the wheel back in, but the wheel was still in the way so couldn't lower the floor even then. In order to make it work, they'd have to swap both the wheel AND the polystyrene housing.

On the 445L thing... I can't see how else there would be a difference between a 4Motion and non-4Motion model. Ie the 4WD drive doesn't take up any space above the boot floor when it's in its highest setting, so the only explanation for there being a difference in capacity between the two models is that the floor in a non-4Motion should be lower than in a 4Motion.

 

[Jessb]

Hi, not sure if this helps or will confuse the issue further, I collected my SEL two wheel drive manual car this evening and the boot floor is adjustable to the lower position. I have standard 18 inch wheels, here's a photo of my spare wheel.

 

[JosieB]

This is very useful - Thank You Jessb!!!!

 

[Mikeb54]

Well that does confuse me. The SEL I was shown in the showroom the other day had the whole boot area filled with the black polystyrene with the wheel in the middle. Your one shows only a small section of polystyrene. I wish I had taken a photo at the time to compare with yours. It looks like you have the space saver rather than steel space saver I may show this to the salesman on Sunday when I collect. This saga is set to run longer than West Wing !!!

Hi, not sure if this helps or will confuse the issue further, I collected my SEL two wheel drive manual car this evening and the boot floor is adjustable to the lower position. I have standard 18 inch wheels, here's a photo of my spare wheel.

 

[Mikeb54]

Ok, I went to discuss with my local VW salesman. He was very empathetic with the situation and we looked at a SEL in the showroom (Which wasn't there when I started looking). It has what 'looks' like a Full size spare with the black polystyrene packing which does not allow the boot floor to be dropped. After some discussion with a technical post-sales manager and reviewing between the Design and SEL in the showroom it appears there are two types of space saver wheel. One is a 'Space and weight Saver' and the other is the 'Steel Space Saver'. No such thing as a Full Size spare wheel. The former is found in the Design because it has 17" alloys as standard and therefore we are presuming can cope with a temporary thin space saver wheel. However, as the SEL comes with 18" alloys it requires the steel space saver wheel which is larger. This in turn inhibits the boot floor from being lowered due to the polystyrene housing. All this I have asked to be clarified with VW by the dealer..

The salesman also suggested the black polystyrene 'housing' could be 'modified' left and right where the boot floor sits which should allow the floor to then be lowered. I have not accepted this until VW come back with their response. So, I have asked the dealer to:

1. Find out from VW if the Steel space saver wheel can be replaced with the space and weight saver on the SEL without any technical problems. None of this is documented in VW literature or the online configurator although it does actually mention the two different types of space saver in the Price List without explaining their physical differences.

2. Clarify with VW if modifying the spare wheel housing has any negative issues.

3. Clarify whether the Steel Space Saver reduces the published minimum boot capacity of 445l due to a fixed boot floor. If it does then by how much. If it's then less than my A3 then you will feel the earth rumble as I explode in the dealers face!!! :evil:

The saga continues. I will collect my T-ROC SEL on Sunday and will most likely have to wait a few more days for a decision. Phew!!

 

[viking16]

Hi
I live in Denmark and book T-ROC. I have not ordered spare tyre as in Denmark, spare tyre costs around 2500 DKK (€ 300). I am planning to buy spare tyre, Wrench and Screw jack from after market. Hope it will not be a problem. Please comment if you think, it is not a wise idea

 

[Agerbundsen]

I orderet the (spacesaver) tyre With the car. The Price was only 995 kr.

 

[viking16]

Hej

Hvis du viser på vw websiden, man kan see:
Nødhjul, inkl. donkraft og hjulnøgle kr. 2.096
Mvh

 

[Agerbundsen]

Fra min slutseddel:

PRC Nødhjul, inkl. donkraft og hjulnøgle, kr. 995,75

For the language challenged, this refers to a new price for the spare wheel in Denmark.

 

[viking16]

Hej
I am surprised. My dealer asked for 2096 Kr for the spare wheel, that is why I dropped the idea of buying spare wheel from the VW dealer.
Have you received your T-ROC? I booked the car in first week of January and delivery in week 27, but few days back, I called the dealer and he told me that delivery will be by the end of May
Mvh
Vikas

 

[CJD]

Just to let you know guys that VW UK finally agreed & yesterday they got the dealer to supply the spacesaver wheel after I argued that it was false advertising to state 445 litres luggage space when this is impossible with a full size wheel. From previous threads there is at least one other guy that VW have agreed to retro fit the smaller spare wheel following complaints

 

[Mikeb54]

Hi. Are you certain the spare wheel that was in your boot was a full size wheel? I have discovered that there are at least two types of spare - space saver and steel space saver. And how did you convince VW that their boot capacity would not reach 445l minimum with the larger wheel? did you measure it? I'm collecting my new SEL on Sunday and have requested the salesman contact VW UK to discuss these very things and hopefully fix mine if it turns out to be the larger wheel. The showroom SEL had a larger wheel and large piece of polystyrene surrounding the complete spare which prevented the boot floor from lowering. Would welcome any ammunition to fight the oncoming battle..

 

[CJD]

I can't figure out how to post pics on here but I took a photo of the 2 spare wheels together. The spacesaver looks more like a motorbike size tyre as it's probably a third skinnier than the steel full size spare wheel. The big give away is that the massive polystyrene surround that fits in a n shape around the wheel against the back seats is replaced by a small polystyrene surround that sits in the wheel well the boot hatch side ie the polystyrene is smaller & directly opposite the other polystyrene housing. I threatened to reject the car & Sue then as well as threatening to go to trading standards. Just reiterate it's false advertising because the 445 litres of boot space is only possible with the boot on the lowest setting. You won't get the dealer or VWFS to take responsibility. They all pointed the finger at VW UK as they are the ones that put out the wrong info on all their literature.

 

[CJD]

If you pm me your email address I'll happily send you the photos accross that prove the point so that you can also point out they've rectified the same issue for another customer. I'm now well happy that the boot depth is about 25% deeper & no longer resembles a handbag. Curiously all Sel models built from week 8 in mid Feb should come with the spacesaver now as standard is what VW told my dealer, so just check when yours arrives. It's glaringly obvious if it has the larger wheel because the wheel & polystyrene surround prevents the boot shelf from sliding into the lower guides.

 

[troc]

Been trying to get to the bottom of this for a week. Both the showroom car and the one I had a test drive in (Both were Style's) had the adjustable floor same as my Tiguan. My wife want's a SE but would like the adjustable floor in it but for the life of me I cannot find a dealer within 50 miles that has a SE in stock to have a look at, and as for info the sales guys are worse than useless.

 

[troc]

Oop's sorry. Meant Design model not Style